Loan Services Center

Direct Public Channel

Citizen Helpdesk & Directory

Reach our centralized grievance officers, credit advisors, or visit an authorized facilitation center near you.

Toll-Free Helpline

Available Mon - Sat, 9am - 7pm

1800-208-7890

Email Support

Response within 4 hours

helpdesk@loanservicescenter.in

WhatsApp Civic Desk

Instant query & status update

+91 98765 43210

Central Facilitation HQ

Barakhamba Road, Connaught Place, New Delhi - 110001

Citizen Form All inquiries assigned a tracking Ref ID

Send Message / Register Grievance

Please provide accurate details so our nodal officer can review your case file promptly.

Full Name *

Name is required.

Mobile Number *

Valid 10-digit mobile is required.

Email ID

Subject / Category *

Existing Application / Ref Number (Optional)

Detailed Message / Description of Grievance *

Please enter your message.

Grievance Redressal Matrix

In adherence to our Citizen Charter, complaints are handled in a structured 3-tier escalation hierarchy:

Level 1: Helpdesk Resolution Desk

Frontline resolution for initial queries and status checks.

SLA: 24 to 48 Hours

Level 2: Public Grievance Nodal Officer

Escalated review for processing delays or underwriting clarification.

Shri S. K. Verma, Nodal Officer

Email: grievance@loanservicescenter.in

Level 3: Appellate Authority Review

Final executive arbitration for unresolved disputes.

Direct Oversight Committee

Operational Timings

Monday – Friday: 9:00 AM – 7:00 PM IST
Saturday: 9:30 AM – 4:30 PM IST
Sunday & National Holidays: Closed (Online Portal Active 24x7)

Quick Answers

Frequently Asked Questions (FAQ)

Common questions regarding loan eligibility, government schemes, documentation, and processing charges.

No. We never demand cash deposits, advance security fees, or illegal commissions for loan sanctioning. Legitimate bank processing fees are deducted directly by scheduled lending banks from the loan disbursement amount, or paid via official bank receipt.

A CIBIL score of 700 and above is generally considered ideal for unsecured personal and business loans with the lowest interest rates. However, for government-backed welfare schemes such as PM MUDRA Yojana, first-time borrowers with zero credit history (New to Credit / NTC) are also eligible.

If applied through Aadhaar OTP verification, an official e-PAN with digital signature is typically generated and emailed within 2 to 4 hours. The physical tamper-proof plastic card is dispatched via India Post Speed Post and delivered in 7 to 10 working days.

You can visit our dedicated Track Application Portal, enter your 10-digit registered mobile number or application Reference ID (e.g. LSC-2026-9812), and view the live processing milestone.